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Many people are heading back to work this week. Back on deck, the same issues will be on their desk as before Christmas. ┬áIn case that isn’t enough to keep you busy, the weekend papers added to the mix with speculation about what might lie ahead for the economy, together with warm up discussion ahead [...]


Why your loyalty program needs to change

by Kate on September 29, 2012

Starbucks encountered a bit of bother recently when they announced a change to their loyalty program. Customers were vocal about their upset when the Seattle coffee icon said “No more free soy or syrup”. What they did was take away a discount for a chunk of people who felt they were entitled. Naturally, there has [...]


Reasons for retail optimism amid the gloom

by Kate on September 24, 2012

As we approach the Christmas season, is there any  reason to be optimistic about the state of Australian retailing? Over the course of this year there has been consistent reference to the sorry state of retail in Australia. The latest results from David Jones show one of our leading retailers with a staggering 40% decline [...]


Creating your business success in 2012

by Kate on January 2, 2012

How you think about your business or your job will determine how 2012 turns out. But general optimism will not ensure the prosperity of your business. Success in this economy demands a positive mindset and committed action. In 2012 some countries are in recession and others are facing sluggish conditions in some or all sectors. [...]